How do I track my order?
We will send an email with your tracking number after your order! You can track your order using your code and link.
How long is the shipping time?
Order processing time takes 1-3 business days before shipment. Deliveries take usually 2-7 days. However, due to busy periods and unforeseen local post circumstances out of our hands, it can sometimes take up to 30 days. You may 'Contact Us' or email firstname.lastname@example.org for specific shipping times.
What if I am not home for the delivery?
Anyone at home can receive the package on behalf of the customer. Usually (but not always) the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office. We are not responsible for unclaimed packages.
Package has "Delivered" status, but I have not received it?
All of our shipments include a tracking number with delivery confirmation. If the tracking information confirms that the item has been delivered to your delivery address but you have not received your order, please contact your local post to investigate the issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
I placed an order but I can't find a confirmation email... What is going on?
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please email our support team at email@example.com
Can I change my order/address?
Though we highly encourage you to double-check colors, sizes, and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made. We process orders the next day they are placed. If a change needs to be made to your order please contact us at firstname.lastname@example.org within 24 hours and we will do our best to accommodate that change, BUT we can not make any promises. If the item(s) has already been shipped from our fulfilment center we cannot make changes to the order.
I have a questions about my order or the store that is not yet answered here, How do I get a hold of you?
Please email us at email@example.com and we'll respond as soon as we can.